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  • Citizens'appeals

Citizens'appeals

INFORMATION FOR APPLICANTS

Electronic appeals to the management of the center are placed in a special category "Electronic appeals" on the official website of the center in the global computer network Internet.

In accordance with the Law of the Republic of Belarus "on appeals of citizens and legal entities" dated 18.07.2011 No. 300-Z (hereinafter – the Law), (with amendments and additions, effective from January 23, 2016), electronic appeals are subject to review in accordance with the procedure established for consideration of written appeals, taking into account the features provided for in article 25 "Consideration of electronic appeals" of the Law.

The requirements for electronic communications are set out in paragraph 1, second and fourth paragraphs of paragraph 2, or second and fifth paragraphs of paragraph 3 of article 12 of the Law (see below).

Electronic copies of documents confirming their authority must be attached to electronic applications submitted by representatives of applicants.

If the established requirements are not met, Your electronic request may be left without consideration on its merits in accordance with the procedure established by paragraph 4 of article 15 of the Law.

Also, Your request must contain information about the results of its previous review (if it was addressed earlier) with an Appendix (if available) of documents confirming this information.

If You want to receive a written response to your email address in hard copy to Your mailing address, you must notify us in your email address.

If the incoming electronic application with the same content from different Complainants are massive (more than ten requests), responses to such appeals by decision of the head of a state Agency or the person authorized by him to sign in the prescribed manner appeal responses can be placed on the official website of the state body or other state organization in the global computer network the Internet without a response (notification) to the applicants.

Additional documents and (or) information (documents confirming the authority of the applicants ' representatives, documents on the results of previous consideration of applications, and other documents and (or) information necessary to resolve the issues set out in the application, must be submitted in the form of files attached to the electronic application.

In accordance with article 7 of the Law you have the right To:

withdraw your electronic appeal before it is considered on its merits by submitting a written application or sending an application in electronic form in the same way as the electronic appeal was sent.

In accordance with article 20 of the Law you have the right To:

appeal in the prescribed manner to a higher organization the response to Your appeal or the decision to leave the appeal without consideration on its merits. The organization's response to the appeal or the decision to leave the appeal without consideration on its merits after appealing to a higher organization can be appealed by You to the court in accordance with the procedure established by law.

To send your e-mail, you need to fill out the following form. All fields of the form are mandatory.